NEWS
- 2022.02.17 [Thu]
[Apology and Report] TREASURE "THE SECOND STEP: Chapter ONE" Regarding the error in the delivery price
[Apology and Report] TREASURE "THE SECOND STEP: Chapter ONE" Regarding the error in the delivery price
There was an error in the album selling price of TREASURE "THE SECOND STEP: Chapter ONE", which has been distributed since February 15, 2022 (Tuesday).
We apologize for the inconvenience caused to the customers who downloaded it.I am very sorry.
We deeply apologize and apologize for the inconvenience.I will explain the correspondence as follows.
[Target site]
iTunes
[Target period]
From February 15, 2022 (Tuesday) 18:00 to February 17, 2022 (Thursday) 15:00
[Target titles and prices]
TREASURE "THE SECOND STEP: Chapter ONE"
Selling price: 2,444 yen ➡︎ The correct price is 1,069 yen.
For customers who downloaded during the target period,
Sorry to trouble you, butPlease contact us with the necessary information in the form below.
Confirm the contents of the declaration and Monday, March 21We will respond to you by e-mail.
[Requirements]
·name
·email address
·Your phone number
・ Account name purchased on iTunes
・ iTunes,Screen capture of my account purchase history page
<Declaration form>
https://forms.gle/FT2eSSzhi2V9fGUL8
[Declaration period]
Until 23:59 on Thursday, March 17, 2022
We will confirm the information of the customer who contacted us, and we will confirm it.We will reply to you again.
Everyone who downloaded this work,We also deeply apologize for the inconvenience caused to all concerned. We apologize for the inconvenience.
We will do our best to prevent this from happening in the future.Thank you for your understanding.
Avex Entertainment Co., Ltd.
[Inquiries regarding this matter]
Avex Customer Support
https://ssl.avexnet.or.jp/form / ask / avexportal /
Weekdays 11: 00-18: 00
There was an error in the album selling price of TREASURE "THE SECOND STEP: Chapter ONE", which has been distributed since February 15, 2022 (Tuesday).
We apologize for the inconvenience caused to the customers who downloaded it.
We deeply apologize and apologize for the inconvenience.
[Target site]
iTunes
[Target period]
From February 15, 2022 (Tuesday) 18:00 to February 17, 2022 (Thursday) 15:00
[Target titles and prices]
TREASURE "THE SECOND STEP: Chapter ONE"
Selling price: 2,444 yen ➡︎ The correct price is 1,069 yen.
For customers who downloaded during the target period,
Sorry to trouble you, but
Confirm the contents of the declaration and Monday, March 21
[Requirements]
·name
·email address
·Your phone number
・ Account name purchased on iTunes
・ iTunes,
<Declaration form>
https://forms.gle/
[Declaration period]
Until 23:59 on Thursday, March 17, 2022
We will confirm the information of the customer who contacted us, and we will confirm it.
Everyone who downloaded this work,
We will do our best to prevent this from happening in the future.
Avex Entertainment Co., Ltd.
[Inquiries regarding this matter]
Avex Customer Support
https://ssl.avexnet.or.jp/
Weekdays 11: 00-18: 00