■ About EC pre-saleSales are scheduled to begin on October 19, 2026 (Monday) at 12:00 at YGEX OFFICIAL SHOP and WINNER Weverse Shop.
<Sales website>
Products will be displayed from 12:00 PM on Monday, October 19, 2026.
★ YGEX OFFICIAL SHOP*Shipping will begin sequentially from late October 2026.
★ WINNER Weverse Shop*Please check the product page for details.
■Notes on purchasing from e-commerce sites*We are unable to answer inquiries regarding delivery schedules or other related matters.
*The payment deadline for convenience store payments is 2 days from the date the order process is completed.
*Please note that we cannot accept cancellations, returns, changes to payment methods, or changes to products (including quantity) after your order has been completed.
*If your package is returned due to your prolonged absence or other reasons preventing you from receiving it, a redelivery fee of 2,000 yen will be charged nationwide. Cancellations due to the above reasons will not be accepted.
*We have observed many typographical errors in postal codes, addresses, etc. Please be sure to enter your address accurately and double-check for any errors on the confirmation screen. If there are any errors in your input, you may not be able to complete your purchase, so please be very careful.
<Important Notes Regarding Purchases at YGEX OFFICIAL SHOP >
*Membership registration (free) is required for purchase. To register, please set your name, email address, gender, date of birth, and password. After registration, you will be able to log in with the registered email address and password. Registration may take some time, so we recommend registering in advance.
*We do not resend packages that are returned due to customer relocation, incorrect address entry, or prolonged absence. In accordance with our terms of service, your order will be canceled. Shipping fees, handling fees, and return shipping fees will be borne by the customer, and the remaining amount will be refunded to the payment method used for payment. We will contact you by email regarding the refund details when your order is canceled.
■EC Site Inquiry Desk< YGEX OFFICIAL SHOP Contact Information>
Customer support:
https://shop.ygex.jp/pages/faq*Please check the FAQ via the form above before contacting us.
*We accept emails 24 hours a day, but we will respond to them in order during business hours. Thank you for your understanding. (Weekdays only, 11:00-18:00)
Depending on the nature of your inquiry and whether it falls on a weekend or public holiday, it may take several days to receive a response. Please contact us with sufficient time in advance.
<Weverse Customer Center>
Contact form:
https://help.weverse.io/weverse/?language=jaOpening hours: Weekdays 10:00-12:00, 13:00-17:00 (excluding Saturdays, Sundays, and public holidays)
*We accept inquiries 24 hours a day, but depending on the volume and nature of your inquiry, it may take some time to receive a response.
