■Regarding sales at live venuesDetails
Here
■ About EC pre-saleSales are scheduled to begin on July 25, 2025 (Friday) at 12:00 on various e-commerce sites.
<Sales website>Products will be displayed from 12:00 on Friday, July 25, 2025.
★YGEX OFFICIAL SHOP*Shipping will begin sequentially from late August 2025.
★WINNER Weverse Shop*Shipping will begin sequentially from September 8th (Monday).
■Notes on purchasing from e-commerce sites*We are unable to answer inquiries regarding delivery dates, etc.
*The payment deadline for convenience store payments is 2 days from the date the order process is completed.
*Please note that we cannot accept cancellations, returns, changes to payment methods, or changes to products (including quantity) after an order has been completed.
*If the product is returned due to your prolonged absence or other reasons preventing you from receiving it, a redelivery fee of 2,000 yen will be charged nationwide.
Furthermore, we cannot accept cancellations for the reasons mentioned above.
*Many typographical errors have been observed in postal codes, addresses, etc. Please enter your address accurately, and double-check for any errors on the confirmation screen.
Please be aware that if there are any errors in your input, you may not be able to make a purchase.
■ Notes on purchasing from YGEX OFFICIAL SHOP*Membership registration (free) is required for purchase. To register, please set your name, email address, gender, date of birth, and password.
After registration, you will be able to log in using the email address and password you registered. Registration may take some time, so we recommend obtaining them in advance.
*We do not resend packages that are returned due to customer relocation, incorrect address entry, or prolonged absence. In accordance with our terms of service, your order will be canceled.
Shipping fees, handling fees, and return shipping fees are the customer's responsibility. Therefore, the remaining amount will be refunded to the payment method used for the original payment. Details of the refund will be sent via email when your order is cancelled.
■EC site inquiry desk< YGEX OFFICIAL SHOP Contact Information>
Customer Support:
https://shop.ygex.jp/pages/faq*Please check the FAQ via the form above before contacting us.
*We accept emails 24 hours a day, but we will respond to emails in order during business hours. Thank you for your understanding. (Weekdays only: 11:00-18:00)
Depending on the nature of your inquiry and whether it falls on a weekend or public holiday, it may take several days to receive a response.
Please contact us well in advance.
<Weverse Customer Center>
Contact form:
https://help.weverse.io/weverse/?language=jaBusiness hours: Weekdays 10:00-12:00, 13:00-17:00 (excluding Saturdays, Sundays, and public holidays)
*We accept inquiries 24 hours a day, but depending on the volume and nature of your inquiry, it may take some time to receive a response.