NEWS
- 2025.03.07 [Fri]
March 7, 2025 18:00 Distribution "TREASURE SPECIAL MINI ALBUM [PLEASURE]"
Regarding the incorrect distribution and malfunction of the track "YELLOW"
The track "YELLOW" from "TREASURE SPECIAL MINI ALBUM [PLEASURE]," which was released on March 7th at 18:00, was being distributed on iTunes Store and some Apple Music sites with the wrong audio. This has now been corrected, and the correct audio is now being distributed on both iTunes Store and Apple Music.
■ iTunes Store
For customers who have already purchased the incorrect audio source, please follow the steps below to re-download it and it will be replaced with the correct audio source. We apologize for the inconvenience, but please check.
How to re-download
Please re-download by following the instructions in the URL below.
iTunes: https://support.apple.com/ja-jp/HT211816
■Apple Music
It is now possible to play the video with the correct audio source, but for those who continue to experience playback with the incorrect audio source, we apologize for the inconvenience, but we ask that you please clear the cache on your device and try playing the video again.
If the above does not resolve your issue or you are unsure of the procedure, please contact the following office.
[Inquiries regarding this matter]
Avex Customer Support
https://supportform.jp/avexportal/
Business hours: 11:00-18:00 (excluding weekends and holidays)
We are very sorry for the inconvenience caused to customers who were looking forward to the song. We will do our best to prevent this from happening again in the future. We appreciate your understanding.
■ iTunes Store
For customers who have already purchased the incorrect audio source, please follow the steps below to re-download it and it will be replaced with the correct audio source. We apologize for the inconvenience, but please check.
How to re-download
Please re-download by following the instructions in the URL below.
iTunes: https://support.apple.com/ja-jp/HT211816
■Apple Music
It is now possible to play the video with the correct audio source, but for those who continue to experience playback with the incorrect audio source, we apologize for the inconvenience, but we ask that you please clear the cache on your device and try playing the video again.
If the above does not resolve your issue or you are unsure of the procedure, please contact the following office.
[Inquiries regarding this matter]
Avex Customer Support
https://supportform.jp/avexportal/
Business hours: 11:00-18:00 (excluding weekends and holidays)
We are very sorry for the inconvenience caused to customers who were looking forward to the song. We will do our best to prevent this from happening again in the future. We appreciate your understanding.