■About EC pre-sales
Sales will begin on Thursday, September 25, 2025 at 4:00 PM on various EC sites.

Sales site
*The sales URL will be valid until the start of sales.
★ YGEX OFFICIAL SHOP
*Shipping will begin mid-October 2025

★ TREASURE Weverse Shop
*Please check the product page.

■EC exclusive purchaser benefits
At YGEX OFFICIAL SHOP and TREASURE Weverse Shop
For every purchase of "2025-26 TREASURE TOUR [PULSE ON] IN JAPAN" GOODS or a TREASURE plush toy (LOVE PULSE ver.) worth 8,000 yen (tax included), you will receive one photo card (randomly selected from 10 types)! (No limit on the number of gifts)
*The photo card visual will be the same across all EC sites.

*Please note that the design cannot be chosen as the items will be shipped randomly.
*The number of benefits is limited and distribution will end without notice once supplies run out.
 
(example)
If the total amount of your purchase is 8,000 yen (tax included) → 1 free ticket
If the total purchase amount is 16,000 yen (tax included) in one transaction, you will receive 2 tickets
If the total amount is 80,000 yen (tax included) in one transaction, you will receive 10 free tickets.
 
■Notes when purchasing on the EC site
*We are unable to answer inquiries regarding confirmation of delivery dates, etc.
*Please note that we cannot accept cancellations, returns, changes to payment methods, or changes to products (including quantity) after an order has been completed.
*There are many cases of typos in postal codes, addresses, etc. Please enter your address correctly, and double-check on the confirmation screen to make sure there are no errors. Please be careful as you may not be able to make a purchase if there are any errors in the input.
 
■ Precautions when purchasing at YGEX OFFICIAL SHOP
*When making a purchase, you will need to register as a member (free of charge). To register, please enter your name, email address, gender, date of birth, and password. After registering, you will be able to log in using the registered email address and password. Registration may take some time, so we recommend that you register in advance.
*We cannot reship items returned due to a customer moving, an unknown delivery address due to an incorrect address, or a long absence. In accordance with our terms of use, your order will be canceled. Shipping, handling, and return shipping fees are the customer's responsibility, so we will refund the remaining amount to the payment method used. We will notify you of the refund details by email when your order is canceled.
 
■EC site inquiry desk
< YGEX OFFICIAL SHOP Inquiry Desk>
Customer Support: https://shop.ygex.jp/pages/faq
*Please check the FAQ and contact us using the form above.
*We accept emails 24 hours a day, but we will respond to emails in order during business hours. Thank you for your understanding. (Weekdays only: 11:00-18:00)
Please note that depending on the nature of your inquiry and if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.
 
<Weverse Customer Center>
Contact form: https://help.weverse.io/weverse/?language=ja
Business hours: Weekdays 10:00-12:00, 13:00-17:00 (excluding weekends and holidays)
*We accept inquiries 24 hours a day, but depending on the situation and content of your inquiry, it may take some time for us to respond.