■About EC pre-sales
Sales will begin on Thursday, September 25, 2025 at 4:00 PM on various EC sites.

Sales site
*The sales URL will be valid until the start of sales.
★ YGEX OFFICIAL SHOP
*Please note that there are two expected delivery dates as shown below.
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① Shipments are scheduled to begin mid-October 2025
② Shipments are scheduled to begin in early November 2025
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*If you purchase multiple items with different delivery dates, the items will be shipped together after waiting for the item with the latest delivery date.
If you would like items other than those listed above to arrive first, please be careful not to add them to the same cart.

★ TREASURE Weverse Shop
*Please check the product page.

■EC exclusive purchaser benefits
At YGEX OFFICIAL SHOP and TREASURE Weverse Shop
For every purchase of "2025-26 TREASURE TOUR [PULSE ON] IN JAPAN" GOODS or a TREASURE plush toy (LOVE PULSE ver.) worth 8,000 yen (tax included), you will receive one photo card (randomly selected from 10 types)! (No limit on the number of gifts)
*The photo card visual will be the same across all EC sites.

*Please note that the design cannot be chosen as the items will be shipped randomly.
*The number of benefits is limited and distribution will end without notice once supplies run out.
 
(example)
If the total amount of your purchase is 8,000 yen (tax included) → 1 free ticket
If the total purchase amount is 16,000 yen (tax included) in one transaction, you will receive 2 tickets
If the total amount is 80,000 yen (tax included) in one transaction, you will receive 10 free tickets.
 
■Notes when purchasing on the EC site
*We are unable to answer inquiries regarding confirmation of delivery dates, etc.
*Please note that we cannot accept cancellations, returns, changes to payment methods, or changes to products (including quantity) after an order has been completed.
*There are many cases of typos in postal codes, addresses, etc. Please enter your address correctly, and double-check on the confirmation screen to make sure there are no errors. Please be careful as you may not be able to make a purchase if there are any errors in the input.
*If you purchase multiple items with different delivery dates, they will be shipped together after waiting for the item with the latest delivery date. If you want items other than the above to arrive first, please be careful not to add them to the same cart.
Please note that the delivery date for each product may change depending on future sales conditions.
*Please be sure to check the expected delivery date for each item on the order confirmation page before completing your order, as there is a chance that your item may not arrive in time for the event you are planning to attend.
*Please note that we cannot cancel or refund your reservation even if you are unable to attend the event in time.
*Please note that delivery delays may occur due to weather and traffic conditions.
 
■ Precautions when purchasing at YGEX OFFICIAL SHOP
*When making a purchase, you will need to register as a member (free of charge). To register, please enter your name, email address, gender, date of birth, and password. After registering, you will be able to log in using the registered email address and password. Registration may take some time, so we recommend that you register in advance.
*We do not accept reshipment of returned items due to the customer moving, unknown delivery address due to incorrect address input, long-term absence, etc. In accordance with the terms of use, your order will be canceled. Shipping fees, handling fees and return shipping fees are the responsibility of the customer, so we will refund the amount minus the deducted amount to the payment method used. We will contact you by email regarding the refund details when your order is canceled.
 
■EC site inquiry desk
< YGEX OFFICIAL SHOP Inquiry Desk>
Customer Support: https://shop.ygex.jp/pages/faq
*Please check the FAQ and contact us using the form above.
*We accept emails 24 hours a day, but we will respond to your inquiries during business hours. Thank you for your understanding. (Weekdays only 11:00-18:00)
Please note that depending on the nature of your inquiry, or if your inquiry falls on a weekend or public holiday, it may take several days for us to respond.
 
<Weverse Customer Center>
Contact form: https://help.weverse.io/weverse/?language=ja
Business hours: Weekdays 10:00-12:00, 13:00-17:00 (excluding weekends and holidays)
*We accept inquiries 24 hours a day, but depending on the situation and content of your inquiry, it may take some time for us to respond.