Thank you for your continued patronage of our products.

It has been revealed that some of the DVD "BIGBANG ALIVE 2012 MAKING COLLECTION" released on August 22 contains discs that do not play normally.
Therefore, if you have a disc that cannot be played, we will replace it with a non-defective disc by the following method.
We sincerely apologize for any inconvenience caused.

-Record-
【Shipping】
Released on August 22, 2012 "BIGBANG ALIVE 2012 MAKING COLLECTION"
Product number: AVBY-58082-6
Price: ¥ 10,500 (tax in)

[Content]
Playback failure on some discs

【method of exchange】
Only the target product disc Please send it to the following destination by freight collect with "Yu-Pack" or "courier (there is no contractor specified)".
In addition, please be sure to enclose a memo clearly stating the delivery destination (customer's address, name, telephone number, defective part) of the non-defective disc.
Please keep a copy of the slip until you receive the replacement.
* The personal information we receive will be used only for the purpose of return and will be destroyed immediately after use.
* The shipment of non-defective discs is scheduled for the end of September 2012. As soon as it is confirmed, we will inform you again on the official website.

【Return address】
〒162-0842
2-7 Ichigaya Sadohara-cho, Shinjuku-ku, Tokyo TK Daiichi Building 4F BIGBANG DVD exchange window

[Return acceptance period]
From August 31, 2012 (Friday) to November 30, 2012 (Friday)

[Contact for inquiries regarding this matter]
Toll Free: 0120-138-553
Weekdays 10: 00-13: 00, 14: 00-17: 00 (excluding weekends and holidays)